Last Updated: October 22, 2026
The Scratch Pad ("we," "us," or "our") is dedicated to providing a secure, straightforward, and convenient payment experience for our valued customers. This Payment Policy details the payment methods we accept, the security measures we implement to protect your financial information, and the terms governing all purchases made through our online store, including stationery, greeting cards, journals and planners, washi tape, and paper gifts. By placing an order, you agree to the payment terms outlined below.
Accepted Payment Methods
We accept the following credit and debit cards. All transactions are processed and must be made in United States Dollars (USD).
| Payment Method | Details |
|---|---|
| Credit/Debit Cards | Visa, Mastercard, American Express, Discover |
Payment Security
Complete your purchase through our secure checkout.
Order Payment Process
- Full Payment Required: Full payment is due at the time of order placement. We do not offer partial payments, layaway plans, or deferred billing.
- Order Processing: Your order will be forwarded to our fulfillment team only after successful payment authorization. Orders are processed within 1–2 business days and shipped with an estimated transit time of 3–5 business days. If payment fails or is declined, the order will not be processed, and you will be notified.
- Confirmation: Upon successful payment, you will immediately receive an order confirmation email to the address provided during checkout. This email includes your order number, items ordered, shipping details, and payment method used. Please save this for your records. If you do not receive an email within 30 minutes, please check your spam or junk folder, or contact our support team.
Billing Information
- Billing Address: The billing address you provide must match the address on file with your card issuer. Accurate billing information is crucial to prevent payment declines.
- Invoices: An automated digital receipt is sent with your order confirmation email. For a formal invoice for business or tax purposes, please contact our customer service team.
Taxes and Fees
- Sales Tax: Any applicable taxes are shown at checkout before you place your order.
- Additional Fees: We do not charge any extra processing, handling, or service fees. Shipping is free on all orders shipped within the contiguous United States and Washington, D.C.
Payment Issues & Troubleshooting
If your payment is declined, please follow these steps:
- Double-check all card details (number, expiration date, CVV) and billing address for accuracy.
- Ensure you have sufficient funds or available credit on your account.
- Contact your bank or card issuer, as they may have placed a security hold on the transaction.
- Try using an alternative accepted payment method.
If problems persist, please email us at info@thescratchpad.us for assistance.
Order Cancellation & Refunds
- Cancellation Requests: To cancel an order, please contact us at info@thescratchpad.us as soon as possible.
- Orders may be canceled within 24 hours of placement, provided they have not yet entered processing or shipped.
- Orders that have been processed or shipped cannot be canceled and must be handled according to our Return & Refund Policy.
- Refunds:
- Refunds for canceled or returned orders are issued to the original payment method.
- Refund processing typically takes 10 business days after we confirm the cancellation or receipt of the return. Please allow additional time for the refund to appear on your statement, depending on your financial institution.
- For complete details, please refer to our Return & Refund Policy.
Financing Options
We do not currently offer financing, installment plans, buy-now-pay-later services, or layaway programs. All orders must be paid in full at checkout using one of our accepted payment methods.
Policy Updates
We reserve the right to modify this Payment Policy at any time. Changes will be effective immediately upon posting to this page. We recommend reviewing this policy periodically. Your continued use of our services constitutes acceptance of any updates.
Contact Us
For any questions regarding payments or our policies, please reach out to our customer service team:
- Business Name: The Scratch Pad
- Email: info@thescratchpad.us
- Business Address: 409 Mill St, Mount Pleasant, SC 29464, United States
- Phone Number: 843-884-3433
- Business Hours:
- Monday & Sunday: Closed
- Tuesday – Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 5:00 PM