Refund policy

Last Updated: October 22, 2026

Thank you for shopping at The Scratch Pad. We take pride in our stationery, greeting cards, journals and planners, washi tape, and paper gifts. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

Free Shipping

We are pleased to offer free standard shipping on:

  • Gift cards;
  • All orders shipped within the contiguous United States and Washington, D.C.

No promo code is required — free shipping is applied automatically at checkout for eligible addresses.

30-Day Return Window

You have 30 days from the date of delivery to initiate a return. To be eligible, your item must be:

  • Unused, unassembled, and free of any signs of wear (e.g., no writing in journals, no marks or tape applied to paper goods);
  • In its original condition, with all original packaging, tags, and accessories included.

Items That Cannot Be Returned

The following items are excluded from our return policy:

  • Used, altered, or damaged items (including journals with writing, opened or used washi tape, and greeting cards with marks);
  • Items damaged by the customer after delivery;
  • Gift cards;
  • Items returned without prior authorization from our support team.

Note: If your item arrived damaged, defective, or incorrect, it is eligible for a full refund or replacement regardless of the conditions above. Please contact us immediately.

How to Start a Return

  1. Contact Us: Email info@thescratchpad.us within 30 days of delivery with your order number, photos of the item (including any damage, if applicable), and the reason for your return.
  2. Get Approval: Our team will review your request and provide instructions, including a Return Merchandise Authorization (RMA) number if approved.
  3. Ship It Back: Once approved, we will provide a prepaid return shipping label free of charge. Attach the label and drop the package off with the carrier. Items must be sent back within 14 days of receiving your RMA.

Return Shipping: Returns are completely free for customers in the United States — we cover the cost of return shipping for all eligible returns, whether the item is damaged, defective, incorrect, or returned for a change of mind.

Damaged or Defective Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us at info@thescratchpad.us within 30 days of delivery. Include your order number, photos of the issue, and a brief description. We will arrange a replacement or full refund at no extra cost to you.

Refunds

Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within 10 business days. Please note that your bank or credit card company may require additional time to post the refund to your account.

Exchanges

For a different item of equal value, please follow the standard return process above. Once your original item is received and inspected, you may place a new order for the desired product.

Contact Us

If you have any questions about our return policy, please contact us:

  • Business Name: The Scratch Pad
  • Email: info@thescratchpad.us
  • Business Address: 409 Mill St, Mount Pleasant, SC 29464, United States
  • Phone Number: 843-884-3433
  • Business Hours:
    • Monday & Sunday: Closed
    • Tuesday – Friday: 10:00 AM – 6:00 PM
    • Saturday: 10:00 AM – 5:00 PM