Shipping policy

Shipping Policy – The Scratch Pad

Last Updated: October 22, 2026

The Scratch Pad ("we," "us," or "our") is committed to providing you with a clear, reliable, and satisfying shopping experience. This Shipping Policy outlines the details of our order processing, shipping, and delivery procedures for purchases made through our online store, including stationery, greeting cards, journals and planners, washi tape, and paper gifts. By placing an order with us, you agree to the terms set forth below.

Order Processing & Handling

Once your order is successfully placed and confirmed, our fulfillment team will begin processing it within our standard handling period.

  • Processing Time: All orders are processed within 1–2 business days. This timeframe allows us to carefully verify your order details, ensure product quality, and securely package your items.
  • Order Cut-Off: Orders placed before 12:00 PM Eastern Time (ET) on a business day will typically be processed the same day. Orders placed after this time or on non-business days will begin processing on the next business day.
  • Business Days: Our processing days are Tuesday through Saturday, excluding major U.S. holidays. Please note that we are closed on Mondays and Sundays.

Order Cancellation

We understand that you may need to change or cancel an order. To ensure flexibility while managing our logistics efficiently, we offer the following terms:

  • Cancellation Within 24 Hours: You may cancel your order for a full refund within 24 hours of purchase, provided it has not yet entered the processing stage. To request a cancellation, please email us immediately at info@thescratchpad.us with your order number and "Cancellation Request" in the subject line.
  • Cancellation After 24 Hours: If your cancellation request is received more than 24 hours after purchase, the order may have already been processed or shipped. In such cases, we cannot guarantee cancellation, and the order will be subject to our Return & Refund Policy upon receipt.

Delivery Time

After your order has been shipped, the estimated transit time is 3–5 business days to addresses within the contiguous United States and Washington, D.C. Including order processing, the total estimated delivery time is approximately 4–7 business days from the date your order is placed. Please note that delivery times are estimates and are not guaranteed.

  • Shipping Method: We offer reliable standard shipping for all orders.
  • Shipping Cost: FREE on all orders shipped within the contiguous United States and Washington, D.C. No promo code is required — free shipping is applied automatically at checkout.

Shipping Details & Tracking

  • Confirmation & Tracking: Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and carrier details. Please allow 24–48 hours for the tracking information to update in the carrier's system.
  • Shipping Carriers: We partner with trusted carriers such as USPS, UPS, and FedEx to ensure safe and timely delivery.
  • Address Accuracy: Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays, non-delivery, or additional costs incurred due to incorrect or incomplete addresses provided by the customer.

Lost, Damaged, or Incorrect Items

Please inspect your package upon arrival. If you receive a damaged item, an incorrect product, or if your package is lost in transit, please contact us within 30 days of delivery (or the expected delivery date for lost items).

  • Contact Us: Email info@thescratchpad.us with your order number, tracking number, and a description of the issue. For damaged or incorrect items, please include clear photographs of the product and packaging.
  • Resolution: We will work promptly to resolve the issue through a replacement shipment or a full refund, at no extra cost to you, as appropriate. Returns for damaged, defective, or incorrect items are always free — we provide a prepaid return shipping label.

Disclaimer

All delivery times provided are estimates and may be subject to change due to carrier delays, adverse weather conditions, or other unforeseen circumstances beyond our control. The Scratch Pad is not liable for carrier delays.

Contact Us

For any questions regarding our shipping policies, please reach out to our customer service team:

  • Business Name: The Scratch Pad
  • Email: info@thescratchpad.us
  • Business Address: 409 Mill St, Mount Pleasant, SC 29464, United States
  • Phone Number: 843-884-3433
  • Business Hours:
    • Monday & Sunday: Closed
    • Tuesday – Friday: 10:00 AM – 6:00 PM
    • Saturday: 10:00 AM – 5:00 PM